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Are you looking for a career that will make a difference in the lives of families in Oneida, Herkimer and Madison counties?

MVCAA is currently recruiting individuals to work with at risk youth, preschool age children and their families Mohawk Valley Community Action Agency, Inc. (MVCAA) is proud to be an Equal Opportunity Employer, M/F/D/V. MVCAA Offers a Generous Benefit Package!

Telephone Operator/Receptionist

Status

Full time

Location

Utica, NY

Description

Responsibilities include but are not limited to:
Greet visitors and answers telephone calls in an appropriate professional manner that creates a positive image for the agency while maintaining confidentiality. Organize and clean the reception areas. Sort and distribute mail, and deliveries to appropriate personnel. Plays key role in agency’s Centralized intake through database system. Perform telephone or in person pre-screening, intake, assessment, and assistance for qualifying families requesting services. Works in coordination with other MVCAA programs, makes referrals or takes applications for direct services offered by the Agency. Attend meetings and trainings as appropriate. Adheres to Agency Personnel Policies. Be adaptable to change and Agency growth. Perform other duties as requested by supervisor.

Qualifications One (1) to three (3) years’ experience in customer service. Knowledgeable in telephone computer software (multi line system, VOIP, Visual Voicemail, etc.…). Ability to communicate with the public, especially low-income households. Ability to carry out oral and written instructions, comprehend basic forms and reporting systems, keep accurate records. Knowledge of computer software such as Microsoft Office, Outlook, and Web based programs. Good oral and written communication. Ability to work with minimum supervision. Must maintain workplace confidentiality. Ability to work well in a collaborative atmosphere. Willingness and ability to travel to different sites as needed. Must maintain workplace confidentiality. Ability to work well in a collaborative atmosphere. Willingness and ability to travel to different sites and trainings as necessary and requested.
 

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How to Apply

 

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Complete and submit with your resume to employment@mvcaa.com

9882 River Road, Utica, NY 13502 Phone: (315) 624-9930 DonateDonate